A: Currently, we only offer shipping within the US. No international delivery available at this time.
A: US orders ship in 1–2 business days, with delivery taking 3–5 business days after shipping.
A: Orders can be modified or canceled within 24 hours of placement. Contact support immediately if needed.
A: Yes—outdoor items (like wreaths, inflatables) have IP44/IP65 waterproof ratings, safe for light rain and snow.
A: Battery-operated lights don’t include batteries; plug-in lights come with a US-standard plug. Check product details for specifics.
A: Most knit/fabric items are hand-washable with cold water; avoid bleach and tumble drying. Air dry flat to keep shape.
A: We offer a 90-day warranty—contact support with photos of defects for a replacement or refund.
A: Returns require items to be unused, undamaged, and in original packaging. Used items are not eligible.
A: Yes—bulk orders (10+ same items) get 15% off. Contact our sales team for a custom quote.
A: Use storage boxes for breakables (baubles), fold fabric items, and keep outdoor decor in dry, cool spaces.
A: Most items (shatter-resistant baubles, non-heat LEDs) are kid/pet-friendly, but small parts (like berries) should be kept away from toddlers.
A: A tracking link will be sent to your email once your order ships. You can also check status via your account on our website.
